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2200w Commercial Soft Ice Cream Machine 3 Flavors Snack Shop Cafe 2+1 Flavors

Customer Reviews for 2200w Commercial Soft Ice Cream Machine 3 Flavors Snack Shop Cafe 2+1 Flavors

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64 Reviews
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valerie.oule valerie.oule
Déception
Nous sommes très insatisfaits. La machine est arrivée mais ne fonctionne pas. Le compresseur n'était pas opérationnel. Dommage pour une machine à glace. Voilà 1 mois que nous avons reçu la machine et que nous n'avons toujours pas fait de glace pour nos résidents et notre personnel!!!
2 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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MEL MEL
Owner of Business
We could not get it to work and all you have is an email and no one got back to us for 3 days. When you did get back to us, you just asked for videos and were NO help at all. I will not be purchasing anything from you ever again! I ended up paying someone to come to our location and show me what was the issue.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
bauriedel bauriedel
Beate
Super schnelle Lieferung ,würde Sie aber nicht noch einmal kaufen scharfkantige Teile .Keine Deutsche Gebrauchsanweisung dabei.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Rafael Alexandre Alves Soares Rafael Alexandre Alves Soares
Falha na entrega
O tempo de entrega não corresponde ao indicado, estive um mês à espera, até que resolvi pedir o reembolso antes da máquina chegar, se quiserem comprar e vender gelados no verão aconselho a comprar a máquina na altura do Natal!
3 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for taking the time to provide feedback. We’re sorry for any inconvenience you’ve experienced. Our after-sales team is available to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
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Camille Camille
Aucune service client !
J'ai acheté la machine il y a moins d'un an elle a très bien fonctionné mais cette année au redémarrage de la saison un problème au ventilateur et le service client est inexistant. Ils promettent des réponses de technicien sous 24h / 2 jours et jamais de réponse depuis plus d'une semaine ! Aucun numéro de téléphone, uniquement des robots à qui parler ! Très décevant de ce site je n'y achèterai plus rien ! La machine est encore sous garantie et aucune réponse de leur part !!!
10 people found this helpful
Customer Service Reply: Cher client précieux, merci de nous avoir informés. Désolé pour tout problème. Notre équipe after-sales est disponible via « Nous contacter » en ligne pour résoudre cela rapidement. Merci pour votre compréhension.
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IceMan IceMan
Arrived with broken part - machine unusable
Arrived with broken part - machine unusable 1 Arrived with broken part - machine unusable 1 Arrived with broken part - machine unusable 1
I never had such a negligent support experiance with Vevor before. The machine arrived with a broken screw on the front plate, making the machine unusable because it is leaking this way and can't be properly assembled. Support has been delaying properly sending a replacement part for a very long time now and wanting me to pay all related import taxes and duties on the replacement part instead of just sending the part from an EU location. The machine itself also has rust on multiple places and dents and scratches on the side panels and Support was quite negligent and ignorant about this too. This is outrageous! I am very disappointed!
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Thomas Thomas
bar Jackpot Codigoro
La macchina per gelato soft è arrivata perfettamente imballata ed è stata una consegna rapida. Dopo averla sballata ed installata l'ho accesa ma presenta un problema che sembrava un aereo a reazione è impossibile lavorare in un locale con questa macchina accesa è assordante. Ho contattato l'assistenza Ma hanno tempi biblici e continuano a rispondere dicendomi la sua richiesta è stata presa in carico servono 48 ore ed ogni giorno prolungano di 48 ore. Mi sono pentito dell'acquisto Spero mi rimborsino e che se la riprendono indietro. È impossibile inviargli i video perché il formato non lo supportano e però pretendono un video. qua c'è. Ascoltate l'audio https://we.tl/t-RuMJfgeqKh
2 people found this helpful
Customer Service Reply: Grazie per il tuo feedback. Siamo molto dispiaciuti di apprendere delle difficoltà che hai incontrato con il prodotto. Abbiamo creato un ticket per dare seguito a questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino a quando il problema non sarà risolto. Si prega di controllare prontamente la propria casella di posta per i nostri messaggi.
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Daniela Daniela
In prima zi s-a stricat
In prima zi ce i-am dat drumu in restaurant s-a stricat.ventilatorul s-a rupt.sa vedem ce solutie imi ofera vevor
3 people found this helpful
Customer Service Reply: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
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kevin kevin
Died after 1 month
This machine died on us after 1 month of using it. We have a warranty, but impossible to reach the support. Save yourself the headache. This is not reliable at all.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
RICOT RICOT
machine a glace
Bonjour Pourriez vous me renvoyer la facture de ma machine a glace car je l ai perdue Merci beaucoup
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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