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VEVOR Swimming Pool Cover Pool Safety Cover 4.88x9.75 m Rectangle Inground Safety Pool Cover Green Mesh Solid Pool Safety Cover for Swimming Pool Winter Safety Cover

Customer Reviews for VEVOR Swimming Pool Cover Pool Safety Cover 4.88x9.75 m Rectangle Inground Safety Pool Cover Green Mesh Solid Pool Safety Cover for Swimming Pool Winter Safety Cover

Green Fit 5x10 m Pools

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re*** re***
Système de fixation
Green Fit 4x8 m Pools
Couverture de haute qualité mais système fixation pas top. Obligé de percer les carrelages avec du 19mm. Mèche non pas fournie avec. 2 X 4 trous dans la largeur et 2 X 7 trous dans la longueur. Gros risque de fendre les carrelages et mauvaise esthétique. J'ai du trouver une autre solution pour fixer la bâche sans percer les carrelages. Dommage
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de service client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.
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gabby_jack gabby_jack
Fabric great, missing parts
Green Fit 5x10 m Pools with Center Step
The quality of fabric is great! There were missing springs and connectors. Lucky for me the pool company had some spare pieces or it would have been a huge issue.
0 people found this helpful
Customer Service Reply: Dear valued customer, We are sorry to hear that an item was missing from your order. We understand how disappointing this can be.We’ll create a ticket and our customer support team will get in touch with you soon to investigate the issue and arrange the appropriate resolution via email. Please check your inbox promptly for our messages.
Daniel Rothmain Daniel Rothmain
Faculty straps
Green Fit 6x12 m Pools
Just bought it and out of the box several of the metal caps on the end of the straps were missing and a couple more fell off while installing it. If I didn't absolutely need to get the cover on I would return it. This means the straps will frey and the life of the product will be deminished. By how much, who knows. Generally love Vevor stuff. First thing that rubbed me wrong.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rob S. Rob S.
Good fit, poor drainage
Good fit, poor drainage  2
Pool cover install was easy and straight forward. It fits my 20x40 pool just like others I have used in the past. One complaint is that It does not allow water to pass through and becomes a trap for leaves and debris. This is very important as I live where it snows and this could become problematic. An Email has been sent to manufacturer to see how to remedy this. Will update review after a resolution is found.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are working on it via support ticket #[Ticket Number 1794155498908]. Please pay attention to the email address associated with your order and reply to us there.
j.*** j.***
Vevor returns/exchanges = likely impossible
Green Fit 5x10 m Pools
Cover seems well made but customer service is terrible. Takes days to respond and to return you need to upload pictures to show the issue. Doesn’t work well with a mis-shaped pool unless you were to go very large. Didn’t return because of the issues with Vevor. Do not suggest purchasing from Vevor unless you don’t care about wasting the $ if it doesn’t work out.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jon I Jon I
Wrong description
The image is of a right step but the description says left. I thought maybe the AI images were wrong but nope, they sent a right step. Doesn’t fit my pool and I have no cover this winter.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We are sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
dltlbaker dltlbaker
Disappointing
Very unhappy with this purchase. The material is very very thin . The springs leave a gap between the ground and the connection point which is a tripping hazard. Please contact me to discuss.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
dorisgibb1959 dorisgibb1959
Bad pool cover
Green Fit 6x12 m Pools with Right Step
Bad pool cover 1 Bad pool cover 1 Bad pool cover 1
I have just opened the box and installed the pool cover. I’m very disappointed. Compared to your instruction booklet you clearly have NOT-followed the same standards. You don’t have enough ties on the ends as your instructions suggest. Also at the stairway it looks like you patched it!!! I absolutely wish I could return for refund. But I’ve paid someone to install so let’s see what winter brings. Maybe the snow will just tear off:( I will not recommend it.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Betty Betty
Owner
Green Fit 4x8 m Pools
Fits well .There was a spot where the exterior binding had separated from the cover.It was only about an inch but had expanded to about 4 inches .Im concerned about that increasing over the winter.As well one of the metal tips on a strap has come off .It seemed like too much trouble to remove the cover and ship it back and we wanted to close the pool.For that amount of money I expected better.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
GD GD
ne correspond pas vraiment
Green Fit 4x8 m Pools
d'après le dessin il y aurait beaucoup de sangle MAIS IL N'Y EN A À PEINE LA MOITIÉ, ce qui rend la fixation beaucoup plus difficile-DOMMAGE !
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous prions de nous excuser pour toute question concernant la conformité du produit à la description. Nous ouvrirons un ticket pour nous contacter rapidement. En cas de divergence avec la description, nous vous apporterons une solution immédiate. Merci pour votre retour ; nous nous engageons à vous offrir une meilleure expérience d'achat. Nous vous tiendrons informés de votre problème par e-mail ; veuillez consulter votre boîte de réception pour toute nouvelle communication.
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